Privacy Policy

Last Updated: 23 September 2026

Apex Pest Control respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect information provided through our website and pest control services.

Information We Collect

We may collect personal information such as:

• Name
• Phone number
• Email address
• Property address or suburb
• Property type
• Pest problem or service details
• Information provided through quote, booking or contact forms

We may also collect basic website usage information such as IP address, browser type and pages visited.

How We Use Your Information

We may use your information to:

• Respond to enquiries
• Provide pest control quotes
• Arrange inspections and treatments
• Contact you regarding your booking or service
• Process payments
• Maintain service records
• Improve our website and services
• Measure website and advertising performance

We do not sell your personal information.

Why We Collect Your Information

We may collect, hold and use your personal information for purposes including:

• Responding to enquiries
• Preparing and providing pest control quotes
• Scheduling inspections and treatments
• Delivering pest control services
• Contacting you about your booking or service
• Providing follow-up treatments or warranty services
• Maintaining service and treatment records
• Processing payments
• Providing customer support
• Responding to feedback and complaints
• Improving our services and website
• Measuring website and advertising performance
• Preventing fraud or misuse of our website
• Complying with legal, regulatory and insurance requirements
• Sending relevant service information or marketing communications where permitted by law

We will generally only use your personal information for the purpose for which it was collected or for another related purpose that you would reasonably expect.

Website Forms and Quote Requests

When you submit an enquiry or request a quote through our website, we may ask for information such as your name, phone number, email address, property address, property type and details of your pest problem.

We use this information to understand your pest control requirements, provide an appropriate quote, contact you and arrange a service where requested.

Submitting an enquiry form does not necessarily create a contractual relationship between you and Apex Pest Control.

Cookies and Analytics

Our website may use cookies and third-party analytics or advertising tools to understand website usage, improve performance and measure advertising results.

You can disable cookies through your browser settings, although some website features may not work correctly.

Sharing Your Information

We may share necessary information with trusted service providers such as technicians, payment providers, website hosting providers, IT providers and marketing or analytics platforms.

We may also disclose information where required by law.

Protecting Your Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.

Access and Correction

You may contact us to request access to, or correction of, personal information we hold about you.

Privacy Complaints

If you have concerns about how your personal information has been handled, please contact us so we can investigate and respond.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.

Contact Us

For questions regarding this Privacy Policy, please contact:

Apex Pest Control

Email: info@apexpestcontrol.com.au

Website: apexpestcontrol.com.au